TERMS AND CONDITIONS OF USE

1. Identification of the service provider

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), it is reported that the owner of the platform is:

• Owner: Eje Technologies S.L., owner of the Dancing Drops brand and platform
• NIF: B26821868
• Address: C/Antonio López 17, 1ª Derecha, 28019, Madrid, Spain
• Email: support@dancingdrops.com

2. Purpose and intermediation model

Dancing Drops is a technological intermediation platform that connects users requesting laundry, ironing, pickup, and delivery services for clothing (hereinafter, "the Service") with laundry establishments (hereinafter, "Partners") and with agents responsible for the pickup and delivery of garments (hereinafter, "Agents").

Dancing Drops acts as a technological intermediary. The laundry services are provided by the Partners, and the pickup and delivery by the Agents. Dancing Drops is not the direct provider of the laundry service, although it is responsible to the user in the terms established in these Terms and Conditions and in the applicable regulations.

The use of the platform by the user implies the acceptance of these Terms and Conditions. Certain features or services may be subject to additional specific conditions, which shall prevail over these Terms in case of conflict.

3. User condition and binding

Any natural person over 18 years of age or, where applicable, an emancipated minor, with sufficient legal capacity to contract, may use the platform. If you act on behalf of a legal entity, you declare that you have sufficient representation to bind it.

Access and use of the platform implies full acceptance of these Terms and Conditions in everything that does not contradict mandatory rules. In cases where the law requires express acceptance, Dancing Drops will actively seek the user's consent before providing the corresponding service, in accordance with Article 23 LSSI-CE.

4. Order process

The user may place orders for laundry, ironing, pickup, and delivery services through the platform by following the steps indicated therein. The order process includes, prior to confirmation:

• Selection of the type of service (laundry, ironing, special cleaning, or others available at any given time).
• Indication of the pickup and delivery address, and the desired time slot.
• Review of the order summary, total price, and applicable conditions.
• Confirmation of the order through express acceptance.

The confirmation of the order by the user constitutes a contractual offer. The contract will be perfected when Dancing Drops confirms the acceptance of the order via electronic communication, in accordance with Article 1262 of the Civil Code and Article 28 LSSI-CE.

Dancing Drops will send the user a receipt or proof of order by email or through the platform itself, which will include the essential data of the contracted service. This receipt does not replace the invoice when the user requests it.

5. Prices and payments

The applicable prices will be those indicated on the platform at the time of placing the order. All prices are shown in euros (€) and include the applicable VAT, unless expressly stated otherwise.

Payment will be made through the payment methods enabled on the platform (credit/debit card or others). The charge will be made at the time of order confirmation or at the time indicated during the payment process. Payment data is processed directly by enabled payment service providers, which comply with the PCI DSS standard. Dancing Drops does not store the user's card data.

Dancing Drops reserves the right to modify its rates at any time, without this affecting already confirmed orders. The user will receive information about the total price before confirming any order, in accordance with Article 60 of Royal Legislative Decree 1/2007 (LGDCU).

6. Pickup and delivery

Dancing Drops will manage the pickup and delivery of garments through the Agents. The available time slots for pickup and delivery will be indicated on the platform at the time of the order.

The user must ensure that the garments are available at the indicated address during the selected time slot. In case of the user's absence at the time of pickup or delivery, Dancing Drops will contact the user to agree on a new time slot. If the new pickup or delivery generates additional costs, the user will be informed before proceeding.

The delivery time will be the one indicated on the platform for each type of service. Dancing Drops will make its best efforts to meet the indicated deadline. In case of a significant delay attributable to Dancing Drops, the user may exercise the rights recognized in Article 66 bis LGDCU, including the possibility of resolving the contract if the delay exceeds the additional period granted by the user.

7. Special garments and user responsibilities

The user is responsible for providing correct information about the garments delivered, especially when it comes to garments of special value, delicate garments, or garments with specific washing instructions.

For garments requiring special care (including leather, silk, wool, embroidery, designer garments, wedding dresses, “dry clean only” garments, or other delicate or high-value garments), the user must expressly declare each garment in the order, select the appropriate individual service, and follow the platform’s instructions. Dancing Drops will not be responsible for damage resulting from the user’s failure to provide this information or select the appropriate service, provided that the service selected by the user was performed correctly.

A load-based washing service is intended only for ordinary garments suitable for machine washing and drying together. The user must check the care instructions before including any garment in such a service. By selecting a load-based washing service, the user confirms that the load does not contain any garment requiring dry cleaning, hand washing, individual treatment, or other specialised care.

Dancing Drops and its Partners may conduct a reasonable visual inspection of the garments but are not required to examine the care label, fabric composition, colourfastness, or condition of every garment included in a bundled or sealed load. If a garment is identified as potentially unsuitable for the selected service, Dancing Drops may exclude it from the load and contact the user before proceeding with an alternative service.

The user must not include in orders: garments with objects in their pockets; wet garments or garments containing substances that may damage other items; or items that are not clothing or household textiles, unless expressly included in the contracted service.

8. Contaminated, Infested or Unhygienic Items

Customers must inform Dancing Drops before collection if any items contain or may have been exposed to faeces, urine, blood, vomit, bodily fluids, mould, bedbugs, fleas, lice, contagious or infectious conditions, hazardous substances, or any other unusually unhygienic contamination. Such items must be securely packed separately and clearly identified. Prior notification does not guarantee acceptance.

To protect staff, laundry partners and other customers’ belongings, Dancing Drops and its service partners may inspect, isolate, refuse, suspend or return any order presenting a health, safety or contamination risk.

If contamination is discovered after collection, additional charges may apply for special handling, protective equipment, repeated washing, cleaning, disinfection and any resulting damage. The charge will depend on the nature and severity of the contamination, the number of affected items, the materials and resources used, and the staff hours reasonably required. Wherever reasonably possible, the customer will be informed of the estimated charge before further processing.

When immediate action is necessary to protect people, equipment, facilities, vehicles or other customers’ belongings, Dancing Drops or its service partner may take the minimum necessary isolation, cleaning or disinfection measures without prior approval. The customer may be charged the reasonable and documented costs incurred.

Dancing Drops may refuse future orders where contaminated or severely unhygienic items are submitted without prior disclosure, particularly where this happens repeatedly.

9. Damages and loss of garments

In the event of damage or loss of garments during the provision of the service, the user should notify Dancing Drops as soon as reasonably possible and preferably within 48 hours of delivery through the customer-service channel enabled on the platform. This notification period does not limit any mandatory consumer rights established by applicable law.

Dancing Drops will investigate the incident and, if it is established that the damage or loss is attributable to the provision of the service, will offer the user one of the following solutions, depending on the nature and severity of the damage:

• Repair of the garment, if reasonably possible.
• Financial compensation, with a maximum limit equivalent to the garment’s market value at the time of the incident, supported by reasonable evidence such as a purchase receipt, valuation, or equivalent proof.
• Free repetition of the service where the issue can reasonably be corrected through a new treatment.

If a garment requiring dry cleaning, hand washing, individual treatment, or other specialised care is incorrectly included by the user in a load-based washing service without being declared, Dancing Drops will not be responsible for damage caused by the garment’s incompatibility with the selected service, provided that the selected service was performed correctly.

Where Dancing Drops nevertheless agrees, as a customer-service measure and without admitting liability, to provide compensation in such circumstances, the compensation shall be limited to a maximum of twice the amount charged for the relevant load-based washing service. This special limitation shall apply instead of the market-value compensation provided above.

This exclusion and special compensation limit shall not apply if Dancing Drops or the Partner identified, or reasonably should have identified during the ordinary handling of the order, that the garment was unsuitable for the selected service and proceeded without informing the user, or if the damage resulted from incorrect treatment, fraud, wilful misconduct, or gross negligence.

Except for the special circumstances described above, the liability of Dancing Drops for damage to or loss of a garment will not exceed the affected garment’s market value at the time of the incident, without prejudice to any additional liability imposed by mandatory consumer-protection legislation.

Additional coverage for declared value is not available at launch. The user must not deliver garments of exceptional value unless the platform expressly confirms that they can be accepted. Dancing Drops may offer optional additional coverage in the future, subject to specific prices and conditions communicated before the order is confirmed.

10. Cancellations and right of withdrawal

10.1 Cancellation by the user

The user may cancel an order free of charge before the Agent has started moving towards the pickup address. Once such movement has started, a cancellation fee equivalent to the pickup or travel cost shown to the user before confirming the order may be applied. No laundry, ironing, or treatment service will be charged if the garments have not yet been picked up or processed.

If the service has already been fully or partially provided, Dancing Drops will only invoice the part of the service effectively provided.

10.2 Right of withdrawal

In accordance with Article 102 and following of Royal Legislative Decree 1/2007 (LGDCU), the consumer has a period of 14 calendar days to withdraw from the contract without needing justification, counting from its celebration.

However, the right of withdrawal will not be applicable when the execution of the service has begun, with the prior express consent of the consumer and the acknowledgment that they will lose their right of withdrawal once the contract has been fully executed, in accordance with Article 103.a) LGDCU.

To exercise the right of withdrawal before the service begins, the user may use the withdrawal form available on the platform or communicate it by any means that records their will, by contacting support@dancingdrops.com. Dancing Drops will refund the amounts paid within a maximum period of 14 calendar days from the receipt of the withdrawal communication, in accordance with Article 107 LGDCU.

10.3 Cancellation by Dancing Drops

Dancing Drops may cancel a confirmed order for justified reasons (force majeure, impossibility of assigning an available Agent or Partner, severe technical incident). In such a case, it will inform the user without delay and proceed to fully refund the amounts paid within a maximum period of 14 calendar days.

11. Refunds

Refunds arising from cancellations, withdrawals, or service incidents will be managed through the same payment method used by the user, unless they expressly request an alternative available on the platform.

The period for issuing the refund will generally be 14 calendar days from the resolution of the incident or from the receipt of the cancellation or withdrawal request, in accordance with the provisions of the LGDCU.

Refunds in the form of credit or a promotional code on the platform will only be offered as a voluntary alternative option for the user, never unilaterally as a replacement for a monetary refund.

12. Claims and customer service

The user may address any claim related to the service by email to support@dancingdrops.com, by phone or WhatsApp at +34 666 689 836, or by written communication to the postal address indicated in Section 26. The integrated chat channel on the platform is not available at launch and may be enabled in the future.

Dancing Drops will acknowledge receipt of the claim within a maximum of 2 business days and will attempt to resolve it within 15 business days of its receipt. If resolution is not possible within that period, Dancing Drops will inform the user of the status of the claim and the estimated time for its final resolution.

In the event that the claim is not satisfactorily resolved, the consumer user may refer to the Consumer Arbitration System regulated by Royal Decree 713/2024, of July 23, or to other alternative dispute resolution mechanisms that may be applicable, without prejudice to their right to resort to ordinary legal proceedings. Dancing Drops will provide information on the competent body when required according to applicable regulations.

13. Suspension or termination of access

Dancing Drops may suspend or cancel the user's access to the platform in the following cases:

• Serious or repeated breach of these Terms and Conditions.
• Fraudulent or abusive use of the platform or service.
• Non-payment for contracted services.
• Request from a competent authority.

In cases of suspension or cancellation for reasons attributable to the user, Dancing Drops may proceed without prior notice when the urgency of the measure justifies it, without prejudice to subsequent notification to the user.

Except in the previous cases, if Dancing Drops decides to discontinue the platform or substantially modify the service, it will notify the user with a reasonable advance notice of at least 30 calendar days, except in cases of force majeure. In such a case, Dancing Drops will refund the user the amounts paid for services not provided and any outstanding balance on the platform, according to the rights recognized by the LGDCU.

The suspension or cancellation of access will not generate a right to additional compensation beyond the refund for unprovided services, unless the discontinuation is attributable to Dancing Drops and has caused provable damages to the user, in which case the provisions of the applicable consumer regulations shall apply.

14. Guarantees and liability

Dancing Drops is liable to the user for the correct provision of the intermediation service and for direct damages that are a consequence of a breach attributable to Dancing Drops, the Partners, or the Agents acting under its coordination, in accordance with Article 1101 of the Civil Code.

Without prejudice to the above, Dancing Drops does not guarantee the absolute absence of errors, interruptions, or unavailabilities of the platform of a technical nature, nor the accuracy of all the information displayed on it. Dancing Drops will take reasonable measures to minimize these situations.

The limitations of liability contained in these Terms apply to the extent permitted by current regulations and do not affect, under any circumstances:

• The irrenunciable rights of consumers and users recognized by Royal Legislative Decree 1/2007 (LGDCU) and other mandatory consumer regulations.
• Liability for damages caused by fraud or gross negligence of Dancing Drops.
• Liability for damages to the user's health or physical integrity.
• Any other liability that cannot be excluded or limited according to applicable Spanish or European legislation.

The maximum liability of Dancing Drops for damages arising from the provision of the service — other than damages to garments, the specific regime for which is detailed in Section 9 — shall be limited to the amount effectively paid by the user for the specific order giving rise to the claim. This limitation will not apply in the cases indicated in the previous paragraph.

15. Electronic communication

Communications between Dancing Drops and the user will preferably be made by electronic means (email, in-app notifications, or other channels available on the platform). The user agrees that electronic communications satisfy the requirement of being in writing when required by law, in accordance with Article 23.1 LSSI-CE.

Dancing Drops will not send unsolicited commercial communications. Commercial communications will be subject to the user's prior consent in accordance with the provisions of the Privacy Policy and Article 21 LSSI-CE.

16. Intellectual and industrial property

Eje Technologies S.L. is the owner or licensee of all intellectual and industrial property rights over the Dancing Drops platform, including its source code, design, navigation structure, databases, logos, trademarks, and other elements, in accordance with Royal Legislative Decree 1/1996, of April 12, approving the consolidated text of the Intellectual Property Law.

Access and use of the platform do not confer any license or right over said elements to the user, beyond what is strictly necessary for the ordinary use of the service. Any reproduction, distribution, public communication, transformation, or commercial use without the express written authorization of Eje Technologies S.L. is prohibited.

17. Responsible use and prohibited uses

The user undertakes to use the platform diligently, lawfully, and in accordance with these conditions, applicable regulations, and principles of good faith. In particular, it is prohibited to:

• Access or attempt to access restricted areas of the platform without authorization.
• Introduce malware, malicious code, or elements that compromise the security, integrity, or availability of the service.
• Use the platform to send unauthorized communications or for unlawful purposes.
• Infringe intellectual or industrial property rights of Dancing Drops or third parties.
• Provide false or misleading information in the registration process or in orders.
• Perform any systematic or automated data collection activity on the platform.
• Resell or transfer access to the platform to third parties.

18. Privacy and data protection

The processing of personal data derived from the use of the platform is the responsibility of Eje Technologies S.L. and is governed by the Dancing Drops Privacy Policy, available on the platform, as well as by Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

The user must provide truthful, accurate, and up-to-date information during the registration process and while using the platform. The user is responsible for the confidentiality of their access credentials and must notify Dancing Drops without delay of any unauthorized use of their account.

19. Submission of ideas and content

If the user communicates to Dancing Drops ideas, suggestions, inventions, or any content that could be considered their intellectual property, without a prior confidentiality agreement or agreement on intellectual property rights, Dancing Drops may use this information freely, without obligation of confidentiality or compensation, unless the law provides otherwise.

It is recommended not to share ideas or projects without having previously signed the corresponding agreement.

20. Indemnification

The user agrees to indemnify and hold harmless Dancing Drops against any claim, liability, damage, loss, or expense (including attorney's fees) arising from their breach of these Terms and Conditions or applicable regulations, including infringements of intellectual property or third-party privacy rights.

21. Modifications to the Terms and Conditions

Dancing Drops may modify these Terms and Conditions to adapt them to regulatory, functional, or organizational changes. The modifications will be communicated to the user with a reasonable advance notice before their entry into force, unless the modification is imposed by a legal rule of immediate application.

Continued use of the platform after the notification of changes will imply acceptance of the modified Terms, in everything that is compatible with mandatory consumer regulations. If the user does not accept the modifications, they may resolve the contract without additional cost before their entry into force.

22. Applicable law and jurisdiction

These Terms and Conditions are governed by Spanish legislation.

For disputes between Dancing Drops and users acting in their capacity as entrepreneurs or professionals, the parties submit to the Courts and Tribunals of the city of Madrid, expressly waiving any other jurisdiction.

For disputes between Dancing Drops and users acting in their capacity as consumers or users within the meaning of Article 3 of Royal Legislative Decree 1/2007 (LGDCU), the competent court will be that of the consumer's domicile, in accordance with Article 52.3 of the Civil Procedure Law and Article 90.2 LGDCU. Submission to the courts of Madrid will not be applicable when the user has the status of a consumer and their domicile is located in another judicial district.

Without prejudice to the above, the consumer user may refer to the extrajudicial dispute resolution mechanisms indicated in Section 12.

23. Entire agreement

These Terms and Conditions, together with the Dancing Drops Privacy Policy and Cookie Policy, constitute the entire agreement between Eje Technologies S.L. y the user regarding the use of the platform and services, replacing any prior agreement on the same subject matter.

24. Severability and waiver

If any provision of these Terms and Conditions is declared invalid or inapplicable by a competent court, said provision will be modified to the minimum extent necessary to make it valid, without affecting the validity of the rest of the Terms.

The fact that Dancing Drops does not exercise at a given time any right or power corresponding to it will not imply a waiver thereof nor prevent its subsequent exercise.

25. Language

These Terms and Conditions are written and will be interpreted in Spanish (Castilian). In the event of a discrepancy between versions in different languages, the Spanish version shall prevail.

26. Contact information

For any query, claim, or communication related to these Terms and Conditions or the service, you can contact Dancing Drops through:

• Customer service email: support@dancingdrops.com
• Postal address: Eje Technologies S.L., C/Antonio López 17, 1ª Derecha, 28019, Madrid, Spain
• Customer service phone and WhatsApp: +34 666 689 836
• Email for privacy issues: privacy@dancingdrops.com
• In-platform chat: not available at launch; may be enabled in the future.