Help Center & FAQ

It's simple: 1. Book your laundry pickup online or via WhatsApp. 2. Pack your clothes in a bag. 3. Our driver will collect them during your selected time window. 4. We wash, dry, fold (or iron/dry clean) and return them fresh to your door.

No, you don't. You can leave your laundry bags at your building's reception, hotel front desk, or with a neighbor. Just specify the instructions when booking, and we'll handle the rest.

Our pricing is transparent. Wash & Fold is priced by weight: Small (up to 6kg) is €29.95, Medium (7-12kg) is €39.95, and Large (13-16kg) is €49.95. Other services like ironing and dry cleaning are priced per item. Please visit our Catalog page for the complete price list.

Yes, absolutely! We sort your laundry into whites, light colors, and dark colors before washing. We wash them separately to ensure no color bleeding and maintain the quality of your fabrics.

Yes! We specialize in vacation rental laundry in Madrid. We collect sheets, towels, and personal items, and return them fresh. We can also coordinate with reception desks, lockboxes, or building managers.

We use premium, hypoallergenic, and eco-friendly detergents that are gentle on fabrics and skin, leaving your clothes smelling clean and fresh without causing irritation.

Our standard turnaround time is 24 hours. However, we offer guaranteed same-day delivery if picked up in the morning, and express 4-hour service for urgent orders.

Yes, we have industrial-sized machines specifically designed to clean bulky items like winter duvets, blankets, pillows, and curtains safely and efficiently.

No, there is no minimum order amount. Both pickup and delivery are completely free for any order that includes a Wash & Fold service. For orders with other services only (without Wash & Fold), a pickup and delivery fee of €5 + tax applies.

We support multiple secure payment methods, including credit/debit card and Bizum. You can choose your preferred payment method during booking.